Asterisk leveraged in Europe

Posted by: on Jun 19, 2012 in Blog | No Comments

I love the European business community when it comes to open source and specifically open source telephony. The link below from EyePea (www.eyepea.eu) is an announcement detailing a recent project they participated in. This was no small project: they¬† just implemented the new VoIP platform for the European Commission’s Europe Direct contact center (http://europa.eu/europedirect/call_us). The goal of Europe Direct is to provide answers to questions from the 495 million European citizens in the 23 official languages of the European Union.

They built a clustered server environment to support this mega call center and the platform was integrated with an open source contact center using python, mySQL, etc. Because both platforms were built on open standards the integration was easy and much more affordable.

We’re seeing open source/open standards projects happen more and more in the US, but Europe, Austraila, and Asia have really gotten behind it.

Enjoy!

Great Case Study

Posted by: on Jun 5, 2012 in Blog | No Comments

If you’re interested in another real world example of the range Asterisk has and its ability to have a huge impact on all types of businesses from small to enterprise read the case study linked below. An enterprise migrated from Cisco Call Center to Asterisk, but was able to keep their Cisco phones (1,000+)which in this case would have been a deal killer if they had to replace them. As the lead in to the case study points out:

Over the past few years, a large number of companies and organisations have equipped themselves with Voice over IP (VoIP) based on the Cisco Call Manager solution. Cisco has proved that it has very good products, but the VoIP market has undergone many changes over recent years and low-priced and highly flexible solutions have begun to appear.
Among them, the Open Source Asterisk software (www.asterisk.org) has become very well known and is now one of the most widely used solutions in the world.

Asterisk is a very rich alternative to Call Manager and is perfectly able to replace it completely as in the real example detailed below.

The reasons for the success of Asterisk in Cisco environments:

  • no license or maintenance costs;
  • very rich functionalities;
  • ease of integration with other company applications (ERP, CRM, directories etc.);
  • very IT-oriented solution which can be deployed in the company infrastructure (for example in a virtualised infrastructure);
  • ease of migration as it can be phased and allows Cisco telephones to be retained

The company that wrote the case study is a European firm EyePea (www.eyepea.eu)who supports Asterisk as well. Check out the entire case study: http://www.eyepea.eu/case-studies/migrating-from-cisco-call-manager-to-asterisk

These are the types of projects that company’s like Fountainhead and EyePea love to engage in because they provide immediate impact for our clients’ business.

 

Enjoy!